Terms of Service

Last updated: October 26, 2026

1. About CuteKit

This website is operated by Cutekit Tech (HK) Limited, trading as CuteKit. Throughout these terms, “CuteKit,” “we,” “us,” and “our” refer to that business.

These Terms of Service describe the conditions for using www.cutekitofficial.com and our online services. Please read them together with our Privacy Policy, Shipping Policy, and Return and Refund Policy.

Our store is hosted on Shopify. CuteKit is responsible for its product offerings and customer support.

2. Current Pre-Launch Status

CuteKit is currently preparing for launch and is not accepting orders or payments.

Product pages are provided for information and comparison. Displayed prices and availability may change before sales open.

Joining a launch notification list does not create an order, reserve inventory, guarantee a price, or guarantee a launch or shipping date. We will announce availability when inventory and fulfillment arrangements are ready.

The purchasing provisions below apply only once ordering becomes available.

3. Using Our Website

You may use this website for lawful purposes. You must not misuse our forms, impersonate another person, submit fraudulent information, introduce malicious software, or attempt to access systems or information without authorization.

If you create an account, please provide accurate information and keep your login details secure. Contact us if you suspect unauthorized use.

Purchases must be made by someone legally able to enter into a binding contract.

4. Product Information and Compatibility

We aim to describe our products accurately. Please review the selected model, specifications, compatibility information, included items, and operating requirements before ordering.

Some images illustrate internal mechanisms or product features. Accessories shown in lifestyle or demonstration images are included only when expressly listed in the product’s package contents.

Connected features may depend on the model, compatible Wi-Fi, internet access, firmware, and app version. Any separately charged third-party services should be reviewed before subscribing.

If you are unsure whether a product or accessory is suitable for your setup, contact us before purchasing.

5. Prices and Orders

Unless otherwise stated, prices are shown in U.S. dollars. Applicable taxes, shipping charges, and the total payable will be displayed before you complete an order.

When ordering becomes available, you must provide accurate billing, payment, contact, and delivery information and use a payment method you are authorized to use.

If an order cannot be fulfilled because of unavailable inventory, a material listing error, or a payment or security issue, we will contact you. We will not substitute a product or increase an agreed charge without your consent. If we cancel an order after payment has been collected, the payment will be refunded.

Price changes do not retroactively change the price of an accepted order.

6. Shipping and Delivery

Shipping destinations, charges, and processing information are described in our Shipping Policy and any information presented when you order.

Delivery estimates are not guaranteed delivery dates unless expressly stated. If we cannot meet a shipping commitment, we will communicate with you and provide the options required by applicable law, including cancellation and refund where required.

No shipping date is currently promised during the pre-launch period.

7. Returns, Refunds, and Warranty

Return eligibility, return shipping responsibilities, and refund procedures are described in our Return and Refund Policy.

Any product warranty is subject to its published coverage and conditions. Please contact us before sending an item back so we can provide the appropriate instructions.

Nothing in these terms or our policies limits rights or remedies that cannot lawfully be excluded.

8. Product Use and Pet Care

Use products only as intended and follow the instructions, cleaning guidance, and safety information for your model.

Automatic feeding, water-care, and camera features do not replace responsible pet supervision. Check food and water supplies, device operation, and your pet’s needs regularly.

Website articles provide general product and pet-care information and are not a substitute for advice from a qualified veterinarian.

9. Third-Party Services and Links

Our website or products may link to or use third-party services, including companion apps and payment services. Those services may have their own terms, privacy policies, compatibility requirements, and charges.

Please review those conditions before using a third-party service. This section does not remove any responsibilities CuteKit has under applicable law.

10. Website Content

Website text, images, videos, logos, and other content are owned by CuteKit or used with permission, unless otherwise identified.

You may view and use the website for personal shopping and informational purposes. Commercial copying, redistribution, or use of protected content requires permission unless otherwise permitted by law.

11. Privacy and Marketing Communications

Our Privacy Policy explains how personal information is handled.

Where you choose to subscribe to marketing emails, you may unsubscribe using the link in those emails. Unsubscribing from marketing does not prevent necessary communications about an order or a support request.

Please do not send passwords or full payment-card details through our contact forms or by email.

12. Website Availability and Corrections

We may update the website, correct errors, or temporarily suspend features for maintenance or security reasons. We do not promise uninterrupted access.

Corrections or website changes will not be used to remove rights relating to existing purchases or override obligations under applicable law.

13. Changes to These Terms

We may revise these terms as our services change. Updated terms will be posted here with a revised date, and additional notice will be provided where required.

Changes will not retroactively reduce rights associated with an existing order. Before sales open, we will review these terms to reflect the purchasing services actually offered.

14. Questions and Contact

For questions about these terms, products, or orders, email support@cutekitofficial.com.

We usually reply within 48 hours, or within 72 hours on weekends. If you haven’t heard from us within that time, please check your spam or junk folder, then contact us again.

For order-related questions, use the email address associated with your order and include your order number.

Business: Cutekit Tech (HK) Limited
Trading name: CuteKit
Business mailing address:
Room G228, Block G, 12/F
Winner Factory Building
55 Hung To Road
Kwun Tong, Kowloon
Hong Kong SAR

This business mailing address is not a return address. Contact us for authorized return instructions.