Return and Refund Policy

Pre-Launch Notice

CuteKit is currently preparing for launch and is not accepting orders. Signing up for launch notifications is not a purchase or reservation. The policy below will apply to purchases once sales open.

30-Day Return Request Window

You may request a return within 30 calendar days of delivery.

To begin, email support@cutekitofficial.com using the email address associated with your order. Include your order number, the item you wish to return, and the reason for your request.

Please obtain return authorization and instructions before sending an item back.

Change-of-Mind Returns

For returns unrelated to a defect or an incorrectly supplied item, products must be unused, unmodified, and undamaged, with no signs of installation, charging, or everyday use.

Items must include their original factory packaging and all included accessories, cables, manuals, and other supplied components. Valid proof of purchase is required.

Used products cannot be returned under the change-of-mind policy because of personal preference or a pet’s difficulty adapting to the product. These conditions do not limit your rights concerning defective or incorrectly supplied goods.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, appears defective, or contains the wrong item, please contact support@cutekitofficial.com promptly.

Include your order number and a description of the issue. We may request photos, a short video, or reasonable troubleshooting information to assess the problem and arrange an appropriate resolution.

Do not send an item back before receiving our instructions.

Return Shipping Costs

For change-of-mind returns or an incorrect item ordered by the customer, the customer pays return shipping. Original shipping charges are non-refundable, except where required by applicable law.

For verified defective items, transit damage, or an incorrect item supplied by CuteKit, CuteKit covers approved return shipping. Contact us before arranging shipping so we can provide the correct instructions.

Where to Send a Return

The authorized U.S. return address and shipping instructions will be provided when your return is approved.

Please do not send returns to our business mailing address or to the address printed on your parcel unless we specifically instruct you to do so.

Inspection and Refunds

Returned items are inspected after arrival. We will notify you whether your refund has been approved.

Approved refunds are issued to the original payment method within 5–10 business days after approval. Your bank or payment provider may require additional time to post the refund.

If you have not received your refund after the stated processing period, please contact support@cutekitofficial.com with your order number.

Warranty Support

CuteKit smart devices and separately purchased CuteKit accessories carry a one-year limited warranty from the delivery date for covered manufacturing defects under normal household use.

Warranty claims are separate from change-of-mind returns. For coverage, exclusions, and claim instructions, visit our Support Center:

https://www.cutekitofficial.com/pages/support#support-warranty

Your Rights

Nothing in this policy excludes or limits any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

Contact

Email: support@cutekitofficial.com

We usually reply within 48 hours, or within 72 hours on weekends. If you haven’t heard from us within that time, please check your spam or junk folder, then contact us again.