FAQ
CleanFlow Questions
Which CleanFlow Model Should I Choose?
CleanFlow Smart ($69) provides everyday hydration with separate clean-water and wastewater storage, rechargeable battery operation and Maoxga App reminders. CleanFlow Warm ($79) adds water heating. Warm must be connected to its power adapter for heating; heating does not run on battery power.
How Much Water Does It Hold?
Both models have a 4L clean-water tank and a separate 2L wastewater tank.
How Does Clean And Wastewater Separation Work?
Fresh water is supplied from the clean-water tank. Water removed from the drinking tray drains into the separate wastewater tank instead of returning to the clean-water supply. Empty the wastewater tank and clean the drinking tray regularly.
Can Hair Or Debris Still Reach The Drinking Tray?
Hair and debris can enter the exposed drinking tray during use. The separate wastewater system removes used water without recirculating it into the clean-water tank. Regular cleaning is still required.
Can I Use The App While The Fountain Runs On Battery Power?
Yes. Battery-powered operation supports connectivity and remote control through the Maoxga App when the fountain is connected to a working 2.4GHz Wi-Fi network with internet access. Heating on CleanFlow Warm requires plug-in power.
What Happens During A Power Outage?
With a charged battery installed, the fountain can continue its scheduled water changes. CleanFlow Warm cannot heat water without external power. Check water levels and battery status regularly.
Does It Work If Wi-Fi Disconnects?
Previously configured water-change schedules can continue locally during a network interruption. Remote App control and updates require a working connection. Set up the fountain and confirm its schedule before relying on offline operation.
Which Wi-Fi Network Does It Support?
CleanFlow uses the Maoxga App and supports 2.4GHz Wi-Fi. It does not support a 5GHz-only network. If you need setup help, contact support@cutekitofficial.com.
Does It Replace Water When The Drinking Tray Runs Low?
The fountain monitors the drinking tray water level and can trigger a water change when the level is low. Keep the clean-water tank filled and the wastewater tank emptied so the cycle can complete.
Does It Need Replacement Filters?
CleanFlow uses a filter-free design, so there is no replacement filter to purchase. Regular cleaning and water changes are still necessary.
How Should I Clean It?
Power off and unplug before cleaning. Parts are not dishwasher-safe. Wipe the drinking bowl and follow the supplied manual for the removable tanks and other parts. Do not immerse the main unit, battery or power adapter.
How Should I Use It Safely?
Use the supplied power adapter, place the fountain on a stable surface and keep electrical connections dry. Follow the supplied instructions. Stop using the device if the adapter, cable or housing is damaged, and contact support.
Feeder And Accessory Questions
Which Feeder Model Should I Choose?
All three 5L feeder models include Automatic VacuumLock, App-controlled schedules, portion control and feeding alerts. Standard has no camera. Camera adds live viewing, voice interaction and night vision. Standard and Camera use plug-in power with a preinstalled 1200mAh backup battery. Cordless Camera combines camera features with an 8000mAh rechargeable battery for cordless placement.
Is Cloud Playback Included?
Cloud playback on Camera and Cordless Camera requires a paid subscription. Plans and prices are shown in the Maoxga App. The feeder requires 2.4GHz Wi-Fi.
Are Dual-Bowl Accessories And Riser Feet Included?
The feeder includes one ceramic bowl and a single-bowl base. The Dual Bowl Upgrade Kit, riser feet, spare bowl and feeding mat are sold separately. Check the contents of each accessory listing before ordering.
Shipping And After-Sales Support
Where Do You Ship And What Does It Cost?
After sales open, we plan to ship from California to the contiguous United States, including Washington, D.C. Standard shipping is free on orders $30+; orders below $30 cost $6.99. Alaska, Hawaii, U.S. territories and military addresses are temporarily unavailable.
How Long Does Delivery Take?
We are currently preparing for launch and are not accepting orders. The following timings apply only after sales open; no shipping date is currently promised. Processing takes 1–2 business days. Standard transit takes 3–7 business days after shipment and excludes processing time. Weekends and U.S. federal holidays are excluded. See our Shipping Policy.
What Warranty Is Included?
CuteKit smart devices and separately purchased CuteKit accessories have a 1-year limited warranty from delivery for manufacturing defects under normal household use. For an approved covered quality issue, CuteKit replaces the affected device or accessory without charge and covers necessary return and replacement shipping. Conditions and exclusions apply; normal wear and accidental or misuse-related damage are not covered. Your statutory rights remain unaffected.
How Do I Request A Return Or Warranty Support?
Email support@cutekitofficial.com with your order number, product model and issue description. Return requests must be made within 30 days of delivery and are subject to return eligibility conditions. Obtain authorization before sending anything back. We provide any required return address privately. For change-of-mind returns, the customer pays return shipping. See Returns And Warranty.
When Can I Contact Support?
Email support@cutekitofficial.com. We usually reply within 48 hours, or within 72 hours on weekends. If you haven’t heard from us, please check your spam or junk folder, then contact us again. If your question relates to an order, please use the email address associated with that order and include your order number.